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Terms & Conditions

Any reservation made through North Coast Segway will be viewed as a promise. This means that your reservation will be honored and we will not overbook the tours. We guarantee that your reservation will be available to you. We will not sell them to any other customers as long as you hold your reservation. For this reason, we may have to turn away some potential customers. Once a reservation is accepted, it will be subject to the following policies:

Notification of Cancellation

In order to reschedule, tour cancellations must be received via email or by phone 72 hours in advance of the confirmed tour date and time, then a full refund will be made. Cancellations made less than 72 hours of tour date and time may be allowed to purchase another tour ticket for another date at the regular price. No-shows and late arrivals are non-redeemable. Tours are subject to cancellation due to weather. North Coast Segway has the right to cancel a tour up to one hour prior to a scheduled tour date and time depending on weather. Rescheduling due to weather is available upon cancellation, as well as refunds.

Online Waiver

Each guest MUST sign and submit a North Coast Segway Liability Waiver prior to the tour date in order to participate. NO SUBMITTED WAIVER = NO TOUR. Each guest MUST sign and submit the Liability Waiver including a valid email address/address to participate. Parents/ Legal Guardians submitting a waiver for a child under the age of 18, first click on the MINOR button to submit a waiver for a child. Minors 15-18 may ride with a signed and completed waiver by their parent/legal guardian, and on file with North Coast Segway. Adults click on the ADULT button to submit your waiver. Waivers are legal documents. Multiple waivers completed and signed by one individual are not acceptable.

IMPORTANT: Please check your confirmation carefully. If you are not present at the appointed time and place of your scheduled tour, you forfeit your Tour Vouchers(s) or Coupon(s).

Rider Requirements

  • All Segway/Ninebot Tours: Age 10 and up, and over 70 lbs. (31 kg) and under 250 lbs.(115 kg). No weight exceptions.
  • Guests under 15 years of age must be accompanied by an adult. Guests 15-18 may ride with a liability wavier, on file, signed by adult or guardian.
  • Segway/Ninebot’s are for active persons who do not have serious mobility or motor control issues. We want every rider to have a safe and fun tour. If you have questions please contact us through the website or call us at (707) 962-3109 and we will discuss concerns.
  • Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail. You will be standing for approximately 1 hour.
  • This activity is not recommended for some guests age 75 and up with mobility issues.
  • No flip-flops, open-toe sandals, or high heels.
  • Helmet and training are provided and required.
  • Sign guest liability waiver.

Riding a Segway is similar to riding a bike, it’s intuitive but nobody is born knowing how to operate one. That’s why the tour time includes 30 minutes of rider training so you can get comfortable on the Segway before we head out on the route. During the busy Summer season training time may be slightly longer.

The training session provides first-time riders with the skills, knowledge, and experience needed to safely operate the Segway. You’ll be guided through a simulated obstacle course of cones, turns, and an emergency stop to ensure a safe, enjoyable experience. Training includes: Hands-on riding with an instructor, test ride and skills review, rider courtesy instruction and review of the rules of the road.

Each Segway rider will wear a radio so our guide can advise you to upcoming changes in the route. Similar to a bike ride you will need to be aware of your surroundings, traffic and pedestrians. Many visitors to the coast bring their pets on the trails.

We look forward to a safe and enjoyable ride with all of our guests.